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How to Check LIC Policy Status Online

Post purchasing your life insurance policy, performing timely checks on the status of your policy is of utmost importance.

Key information regarding premium payments, loans, maturity calendar, benefits payable, bonus status, policy schedule, claims status, revival quotation, etc. can be viewed when once checks the status of one’s policy.

It is all too common to forget to pay the premium amount and to miss out on the grace period only because you weren’t aware of when the due date was. To avoid such troubles and keep a tab on your policy, it is best if you check the status of your policy from time to time.

In the past, the only way to know information regarding one’s policy was to visit the insurer’s branch and make enquires with a company representative.

However, with the digitalisation of the insurance industry, policyholders are provided many other channels to check the status of their insurance policy, without even having to leave the comfort of their homes.

LIC provides customers several means through which they can check their policy status, including an SMS-based helpline and a portal for registered users.

In addition, one can also choose to contact the insurer’s Customer Care team on their dedicated contact numbers.

Checking your Policy Status through the LIC Website

Registered users can choose to check the status of their policy directly through the insurer’s website. In case you are a new user or have just purchased your policy, you will first need to complete the insurer’s registration process, in order to view information related to your policy.

Procedure to Check the Policy Status for Registered Users

Steps

  • Registered users will need to first visit the insurer’s LIC Merchant website. On the home page, you will see an ‘Online Services’ option, which you will have to click.
  • You will then be navigated to a page that has a few options, such as ‘Online Loan’, ‘Customer Portal’, ‘Pay
  • Premium Online’, etc. You will have to click on ‘Customer Portal’.
  • This will take you to LIC’s e Services webpage. Here, you will have to click on the ‘Registered Users’ tab, which will then take you to the login page.
  • Here, you will have to enter your user ID, password, and date of birth in order to sign in. Once you have signed-in, you will be able to view information about your policy and check the policy status.
  • LIC offers its e-Services feature at absolutely no cost to the customer in order to provide customers on-demand and real-time service

Procedure to Check the Policy Status for New Users

  • In case you are a new user, you will have to first register by choosing a unique username and password. Upon successful registration, an email will be sent to you.
  • Next, you will have to enrol your policy. You will displayed an Online Policy Enrolment Form, in which you will have to enter certain basic details about the policy and the policyholder (in case you are the proposer).
  • This form will have to be printed, signed, and submitted to the policy-servicing branch.
  • The insurer’s branch will provide you an acknowledgement, and then validate your policy.
  • The next step is to add you policy on the website. You can add your policy immediately after registration by providing your policy number and payable premium amount.
  • The information that you have provided will be verified by the insurer, and if it is error-free, the status of your policy will be displayed. If there are any errors in the information that you provided, an email will be sent to you in order to remind you to correct the information.

Checking your LIC Policy Status through the SMS-based Helpline Service

Another way to check your policy status on-the-go is through the insurer’s SMS-based helpline service.

In case you don’t have the time or the means to log into the website or if you are a new user who hasn’t registered on the insurer’s website yet, you can still check the status of your policy and get to know key policy-related information through the SMS-service.

The SMS-codes as per the enquiry type are listed in the table below.

Checking your LIC Policy Status by Contacting Customer Care

You can also contact the insurer’s regional offices for any policy-specific information, grievance redressal, change of address notification, or assistance. In order to contact the insurer through phone, you will need to navigate to the ‘Phone Help Line’ page on the insurer’s website.

The insurer has categorised various cities and towns into different customer zones. Based on your place of residence, you can view the address, contact number, and email ID of a branch in your city.

You can choose to walk into any one of these offices during their working house, call them, or email them, as per your convenience.

In addition, the insurer also has an IVRS facility through which customer can get updates about their policy. For you convenience, the regional office numbers and the IVRS number for different cities and towns are listed in the table below.

  • Agra 1251 or 0562-2524912Agra 1251 or 0562-2524912
  • Ahmedabad 1251 or 079-27456848
  • Amritsar 1251 or 0183-2560673
  • Belgaum IVRS: 0831-1251 Phone Number: 0831- 2438856, 2438857
  • Bhagalpur IVRS: 0641-2610024 Phone Number: 0641-2610011, 2610033, 2610099
  • Chennai IVRS: 044 -1251 or 044-28884300 Phone Number: 044-28611912, 044-28611642
  • Chennai-II 044-25331915
  • Dhanbad IVRS: 0326-2222725, Phone Number: 0326-2225344 , 0326-2225345
  • Dwarka 011-28042585
  • Jabalpur 1251 or 0761-2407283
  • Jaipur 1251 or 0141-2702845

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